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Frequently Asked Questions

How do I pay?

All credit cards are processed through our website via the Stripe payment gateway with a 3% processing fee. E-Transfer payment option is also available at Checkout with a 0% processing fee. If you are wanting to process an electronic fund transfer (EFT at Bank) or other option, please connect with us through email or phone.

Is Shipping to my location included in the price?

We arranged speedy direct curbside shipping to any business building address in Canada. We provide “Free Shipping” via curbside delivery on $500+ orders to the following cities. Vancouver, Kelowna, Calgary, Lethbridge, Medicine Hat, Red Deer, Edmonton, Regina, Saskatoon, Winnipeg, Toronto, and Montreal. We can also provide optional white glove delivery inside of your business location along with removal and disposal of old equipment. We would need specific details for your location and product to provide you with a quote.

How long does delivery take?

Once the order has been paid for and you have received a copy of your invoice, we strive to have it shipped within the next business day. With warehousing in Alberta and Ontario, we are able to deliver to most Major Canadian City Centres in 2 business days. If you are needing a rush delivery or something different, please connect with us through email or phone.  (see our Shipping Policy for more details)

Do your products come with warranties?

Yes! All of our new products are covered under warranty unless otherwise noted in the product page. These do not include any CLEARANCE products unless otherwise stated in the product description. Please check the product page for the warranty terms of a specific item. Please note that placing the equipment outdoors, using it to store hazardous materials or modifying the equipment in any way voids all warranties.

Do you accept returns?

Our main priority is ensuring your complete satisfaction within the first 48 hours of receiving your new product. That means if something is wrong with your order or if you are not happy with your purchase for any reason, just reach out to connect with us through phone or email. We will explore all options at making it right and fair for both parties.  (see our Terms and Conditions for more details)

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