The FED Captain Chill

The FED Terms and Conditions


Please note that the information on this website is believed to be correct at the time of publishing. The FED makes no representations or warranties as to the completeness or accuracy of the information. The FED has no liability for any errors or omissions in the information provided.

The FED and the manufacturers or distributors represented herein, reserve the right to change, delete, or otherwise modify the information which is represented without any prior notice. Persons receiving this information will make their own decision as to its suitability for their own purposes prior to purchase. In no event will The FED be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this website or the products to which the information refers.

The FED will not be held responsible for any harm or injury caused due to any person’s improper or negligent use of the equipment sold through this site. The product shall only be operated by someone over the age of 18, of sound mind, and not under the influence of any drugs or alcohol, who has been trained in the correct operation of the equipment and is wearing authorized, proper safety clothing. Any modification to the machine voids any warranty, and may cause harm to individuals using the equipment or in the vicinity of the machine while in operation.

Prices and Product Specifications

Prices are subject to change without notice. We carefully check pricing and product specifications regularly. However, occasionally errors can occur, therefore we reserve the right to change both without notice. Some variations between picture and product may occur. Colours may differ on your computer screen compared to the actual product. Some products listed may be non-stock items.

The FED reserves the right to cancel any order that may have discrepancies prior to shipment. In cases where the wrong price is listed for a product, The FED reserves the right to cancel prior to shipment, and will refund the customer promptly. Orders where an item has gone on sale after a purchase has been made may be offered a store credit for a future purchase.

Terms & Conditions. Credit Card Charges and Authorizations

Please be advised that your credit card is charged immediately at Checkout. As part of the ordering process, an authorization may be placed against your card to ensure funds are available. An Authorization is not a Charge. You Credit Card Statement may show the authorization as “Pending”.

You may Checkout using either your credit card or Paypal. We accept Amex, Discover, Master Card, and Visa.

Please be advised that we cannot accept Purchase Orders. All orders must be placed on line.


All prices are listed in Canadian funds. For orders that are placed from outside of Canada, the funds are converted to the currency of the card holder’s country. This is done on your credit card by your bank. We do not control rates of exchange, so the exchange rate used by your credit card company is based on the date your item is shipped and not when it was ordered. Additional fees may be applicable. Please check with your bank and credit card company regarding their policies and fees.

Product Availability

On rare occasion, we may be out of stock for certain items. Should this happen, you will be notified via email within 24 hours during regular business hours for your order placement. If your order is time-sensitive, please respond to the e-mail and we will advise you of the estimated ship date or provide you with a possible alternative. You may also send us an email or request a quote to check stock on the items you are purchasing before placing your order.

Canceling an Order

Should you wish to cancel your order, we will need to receive an email from you as soon as possible. We will try our best to stop the shipment. If the order is being processed by our distributor or manufacturer, we cannot guarantee that the order can be canceled. Should we not be able to cancel an order because it has shipped, we will refer you to our Item Returns Policy.

Changing an Order

We are not able to modify any orders after they have been placed. Should you wish to change your order, we ask you to send us an email cancelling your order. You can then reorder as required.

Item Returns

Only standard stock items, unused and in their original packaging, may be returned within 48 hours from the receipt of your order. Customized or Non-Standard items cannot be returned. Products not meeting these parameters will not be accepted.

All returns must be approved in writing. Please send us an email if you wish to return an item. We will send you a Return Authorization and instructions accordingly. All returns are subject to inspection and processing fees, therefore, a restocking charge of 30% of the product value will be applicable. You are responsible for finding a suitable freight carrier to return the product the warehouse where the product was originally shipped from. You will also be respondisble for all return shipping charges and fees. We will not accept returns of items from outside of Canada.

Items that shipped directly from our distributors or manufacturers may only be returned if they comply with their return policies. As the policies and restocking fees of our distributors and manufacturers vary, we will work with you through this process.

For defective and/or DOA items, we will put you in contact with the distributor or manufacturer. They will advise you based on their policies accordingly.

Customized or Special Order Items

Items that are non-standard and require special configurations; or items that are not typically stocked; or items that are produced to order; are considered to be Special Order Items. Additional lead times are required for these items.

Special Order Items are denoted as such on our site. Please contact us for further information prior to placing your order.

We may not be able to cancel a Special Order Item once the order has been placed.


All taxes, where applicable (local, provincial, or federal), will be added to the total at Checkout.

Warranty Policy

Warranty information may be found in the item details on our site or you can visit our manufacturer’s websites. The FED handles all warranties based on the manufacturer’s warranty. As warranties differ by company and product, please ensure you review them prior to placing your order. Should you have any questions, please do not hesitate to contact us.

Items sold outside of Canada carry no warranty.

Links to other Sites

In an effort to provide you with additional information, you may be directed to another website. Please be advised that we are not responsible for the content or privacy policies of other websites. Care should be taken when travelling off the The FED Website. We recommend that you read the other site’s privacy policies and practices before using.

Registration on our Site

Registration is not mandatory when you checkout your order. However, by registering with us you are able to review your order history; update your account information and on occasion be eligible for special promotions. Please be advised that all information you provide us is kept secure and is only accessible via your e-mail and password credentials.

Security For Your Information

The FED’s website uses the most up to date security systems available to ensure your information remains safe. It uses secure encryption when transmitting personal information and guarantees your privacy when ordering from our site.

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