☎ 403.923.2270

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Info@thefedepot.com    

Return Policy

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FED RETURNS, EXCHANGES & CREDITS

At Foodservice Equipment Depot, your satisfaction is our top priority. If you’re not completely happy with your purchase or experience any issues with your order, please reach out to us—we’re here to help.

How to Initiate a Return

To begin a return or exchange, please contact our Customer Service team at info@thefedepot.com to obtain a Return Authorization (RA) number. This number is required for all returns to be accepted and processed.

Return Terms & Conditions

To qualify for a refund or exchange:

  • Items must be unused, undamaged, and returned in their original packaging within 30 days of purchase.

  • Products must not show signs of use, abuse, or modification—including dirt, cracks, dents, scratches, or missing components.

  • Items not meeting these conditions may be returned to you or be subject to a restocking/administrative fee.

  • Returns on commercial food equipment may also incur manufacturer restocking fees, which are outside our control. We will confirm the supplier’s return policy before approval.

  • Shipping charges are non-refundable, unless the return is due to our error.

Return Process: Step-by-Step

  1. Email us at info@thefedepot.com to request an RA number.

  2. Clearly label the RA number on all returned packages.

  3. Include a copy of your invoice and a brief note explaining the reason for the return.

  4. Ship prepaid using your preferred carrier (no COD or freight collect). We recommend insuring your return for its full value.

  5. Processing time: Allow 10–14 business days for returns to be reviewed and credited.

  6. Refunds will be issued to your original payment method. For major credit cards (Visa, MasterCard, Amex), it may take 2–10 business days to appear on your statement.

Return Address:
Foodservice Equipment Depot
6613 – 44th Street SE, Bay #5
Calgary, AB, T2C 2C9, Canada

In-Person Returns to FED Clearance Warehouse

Returns of regularly stocked items that are unused and in original packaging are accepted at our Clearance Warehouse within 30 days of purchase.

Received the Wrong or Damaged Item?

If your order arrived in error or was damaged during shipping:

  • Call us immediately at 403-923-2270.

  • Our team will assist with the return process and cover return shipping costs for these cases.

Have questions? Contact us anytime at info@thefedepot.com. We’re here to make your experience as smooth as possible.