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The FED Sargent Prepper

The FED Shipping Policy

Shipments In Canada

We arranged speedy direct curbside shipping to any business building address in Canada. We provide “Free Shipping” via curbside delivery on $500+ orders to the following cities. Vancouver, Kelowna, Calgary, Lethbridge, Medicine Hat, Red Deer, Edmonton, Regina, Saskatoon, Winnipeg, Toronto, and Montreal. We can also provide optional white glove delivery inside of your business location along with removal and disposal of old equipment. We would need specific details for your location and product to provide you with a quote.

Shipments Outside of Canada 

For orders shipping outside of Canada, additional fees will be incurred. Brokerage, taxes, duties, and other fees are applicable when items are shipped to other countries. Typically these fees are billed to you directly by the shipping company. Our site’s shipment calculator does not include these extras. Please contact us for an accurate quote to your business address outside of Canada.

Skid Shipments 

Liftgate refers to lowering the product to the ground with a power tailgate. Inside delivery is not included and is charged extra. This amount varies depending on location, type of entry/exit, and door width(s).

Should you be receiving an order via a common carrier and the item is damaged or should there be missing packages, please note it on the delivery slip before you sign it.

Please be advised that by signing the Proof of Delivery, you are accepting the shipment, in the condition as indicated on the Delivery Slip. Failure to note any discrepancies or damage on the Delivery Slip may cause you a loss. Please contact us within one business day so that we may initiate a claim with the distributor, manufacturer or freight carrier. Please take photos and keep all packaging materials for inspection.

The process for carrier claims vary with different companies and our distributor or manufacturer we will keep you advised as to their status.

Courier Shipments 

Should you be receiving an order via a courier and the item is damaged, or should there be missing packages, please note it on the delivery slip before you sign it.

Please be advised that by signing the Proof of Delivery, you are accepting the shipment, in the condition as indicated on the Delivery Slip. Failure to note any discrepancies or damage on the Delivery Slip may cause you a loss. Please contact us within one business day so that we may initiate a claim. Please take photos and keep all packaging materials for inspection.

The process for courier claims vary with different companies and our distributor or manufacturer. We will keep you advised as to their status.

Shipping Errors 

Should you discover an error in your shipment, please contact us within 48 hours so that we may correct the situation.

Delivery Times 

Standard delivery times are between 9am and 4pm, Monday to Friday, excluding holidays. Some carriers and couriers may contact you in advance of a delivery. Should you require a delivery outside the standard times, please make note of this in the notes section on the Checkout Page. Additional fees may be applicable for non-standard delivery times.

Should you miss the delivery and we need to schedule another delivery, additional fees will be charged to your card.

Standard Stock orders typically ship out within 1 to 3 business days. Non-Standard Stock orders may take longer. If you need your order more quickly, please contact us immediately.

Customized or Special Order items may require additional processing time and may take up to 21 business days to ship.

Depending on your proximity to Calgary, AB., your order may take 1 to 9 business days to be delivered. All delivery times are approximations.

There are various shipping options available to you during the Checkout process. Please review them carefully as expedited shipments demand higher fees.

Shipping Calculations 

The FED uses various Couriers and Common Freight Carriers for our shipments.

Shipping charges are calculated by factoring the weight, dimensions, number of packages or skids, plus the distance of transport.

Some of our items will ship to you free of charge. These promotional items will be indicated as such on our site from time to time.

Please be advised that additional fees are applicable to shipments for residential addresses.

Split Shipments 

Every effort will be made to ship your order complete. On occasion split shipments may be required as product may be shipping from multiple locations. Should we need to split your shipment, we will advise you accordingly. Please be advised that the full amount of the shipping charge will go against the first shipment.

Should you wish to expedite part of your order and send the rest via standard Ground Service, please place a separate order for those items.

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